FAQs

Canada Post Delays
Due to carrier delays, deliveries may take longer than expected.
What are your hours of operations?
Our customer support team is available Monday–Friday, 9am–5pm.
How are Rare Beauty products formulated?
All products are cruelty-free, vegan, and formulated with skin-loving ingredients.

My order

How long will it take for my order to ship?
Orders typically ship within 1–3 business days.
How can I find the status of my order?
You can check your order status via your account or confirmation email.
I typed in my wrong address and need to change it
Please contact customer support as soon as possible to update your address.
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